Introduction

 

Shandong Luyang Energy-saving Materials Co., Ltd. (Registered Address: No. 11, Yihe Road, Nanma Subdistrict Office, Yiyuan County, Zibo City, Shandong Province; hereinafter referred to as "we" or "us") attaches great importance to the protection of the personal information of our customers (hereinafter referred to as "you") and commits to consistently implementing this Privacy Policy to safeguard the security of your personal information. When you use the relevant functions or services of the Luyang Energy-saving official website (hereinafter referred to as the "Website"), we will collect, use, store, share, transfer, and publicly disclose your personal information within the territory of the People's Republic of China (for the purposes of this Privacy Policy, excluding the Hong Kong and Macao Special Administrative Regions and Taiwan) in accordance with this Privacy Policy and relevant laws and regulations.

This Privacy Policy is closely related to your use of our Website. We recommend that you carefully read and understand the entire content of this Privacy Policy—particularly ensuring that you are fully aware of and understand the meaning and legal consequences of the content in bold—and make choices you deem appropriate based on such understanding.

We adhere to the following principles in protecting your personal information: legality, legitimacy, necessity, and good faith; clear, reasonable, and direct relevance of purposes; data minimization; openness and transparency; quality assurance; and accountability and security safeguards. We strive to use plain, concise language and highlight terms that significantly affect your rights and interests in bold to draw your attention to them. If you have any questions, comments, or suggestions regarding this Privacy Policy, please contact us using the contact details provided at the end of this document.
 

This Privacy Policy will help you understand the following:

I. How we collect and use your personal information;

II. How we use Cookies and similar technologies;

III. How we share, transfer, and publicly disclose your personal information;

IV. How we store and protect your personal information;

V. Your rights;

VI. Liability statement regarding third parties;

VII. Provisions regarding the personal information of minors;

VIII. How this Privacy Policy is updated;

IX. How to contact us.

 

I. How We Collect and Use Your Personal Information

We would like to remind you that because different users choose different functions on the website, the types and scope of personal information collected and used will vary. The actual collection and use of your personal information is subject to the functions you actually use on the website. If you provide us with the personal information of others while using the website, please ensure that you have obtained their valid consent.

 

(I) Under What Circumstances Do We Collect Your Personal Information?

1. When you use the "Leave a Message" function, we will collect your name (optional), phone number, company name, and your message content to understand your needs and provide timely feedback. If you refuse to provide the aforementioned information, you will not be able to use the "Leave a Message" online message function, but this will not affect your browsing of the website or use of other website functions.

2. When you use online consultation, we will collect your communication records with customer service for customer service to provide consultation services and communicate with you. You can choose to upload pictures/files to further supplement the information of your inquiry. You can also choose to provide your phone number so that we can contact you by phone. If you refuse to provide the aforementioned information, you will not be able to use the corresponding online consultation function, but this will not affect your browsing of the website or use of other website functions. 3. When you leave us a message online, we will collect your name, phone number, email address (optional), and the content of your message to understand your needs and provide timely feedback. If you refuse to provide the aforementioned information, you will not be able to use the online message function, but this will not affect your browsing of the website and use of other website functions.

 

(II) How We Use Your Personal Information

To comply with national laws, regulations, and regulatory requirements, and to provide you with relevant functions and services, we will use your information in the following circumstances:

1. To provide services to you for the purposes described in "How We Collect Your Personal Information" in this Privacy Policy;

2. To ensure the stability and security of functions and services and to fulfill our legal obligations, we will use your personal information for security precautions, risk reduction, archiving, and backup purposes;

3. To report to relevant departments in accordance with laws, regulations, or regulatory requirements;

4. During the period we provide services to you, you agree that we will continue to process your personal information in accordance with legal provisions and our agreement with you. When you cease using the service, we will stop collecting your personal information. However, we will continue to use your previously collected personal information in areas such as business document archiving, auditing, and regulatory investigations, in accordance with laws, regulations, and regulatory requirements, but we will take strict protective measures.

5. To improve your service experience or to mitigate risks, we will aggregate, statistically analyze, and process service usage data, but this information will not contain any personally identifiable information.

6. To keep you informed about your use of our services or to help you further understand our services, we may send you service status notifications and related commercial information.

7.Other uses authorized by you and permitted by laws and regulations.

 

(III) Exceptions to Obtaining Consent

In accordance with relevant laws and regulations, we may collect and use your personal information without your consent in the following circumstances:

1. Necessary for concluding or performing contracts in which you are a party, or necessary for implementing human resource management in accordance with legally established labor rules and regulations and legally signed collective contracts;

2. Necessary for fulfilling statutory duties or obligations;

3. Necessary for responding to public health emergencies or protecting the life, health, and property safety of natural persons in emergency situations;

4. Processing personal information within a reasonable scope for news reporting, public opinion supervision, and other actions for the public interest;

5. Processing personal information that you have voluntarily disclosed or that has been legally disclosed, within a reasonable scope in accordance with the Personal Information Protection Law;

6. Other circumstances stipulated by laws and administrative regulations.

 

(IV) Changes in the Purpose of Collecting and Using Personal Information

As our business develops, the functions and services of the website may be adjusted and changed. In principle, when new functions or services are related to the functions or services we currently provide, the personal information collected and used will be related to the original processing purpose. In scenarios unrelated to the original processing purpose, we will notify you again and obtain your consent before collecting or using your personal information.

 

(V) Other When providing you with other functions and services, we will separately explain the scope and purpose of information collection, and will only collect your information necessary to provide the corresponding functions and services after obtaining your consent. We will use, store, provide to third parties, and protect your information in accordance with this Privacy Policy and the relevant user agreements.

 

II. How We Use Cookies and Similar Technologies

 

(I) Cookies

To ensure the proper functioning of our website, we store small data files called cookies on your computer or mobile device. Cookies typically contain an identifier, a site name, and some numbers and characters. Cookies allow our website to store data such as your preferences or the features or services you use. We will not use cookies for any purpose other than those described in this Privacy Policy. You can manage or delete cookies according to your preferences. You can clear all cookies stored on your computer, and most web browsers have a function to block cookies. However, if you do so, you will need to manually change your client settings each time you visit our website.

 

(II) Do Not Track

Many web browsers have a Do Not Track function, which sends a Do Not Track request to websites. Currently, major internet standards organizations have not established policies on how websites should respond to such requests. However, if your browser has Do Not Track enabled, all our websites will respect your choice.

 

III. How We Share, Transfer, and Publicly Disclose Your Personal Information

 

(I) Sharing

1. If we need to share your personal information with third parties, we will, in accordance with legal requirements, inform you of the recipient's name or legal representative, contact information, purpose of processing, processing method, and type of personal information, and obtain your separate consent, unless otherwise stipulated by laws and regulations.

2. We may share your personal information with third parties in accordance with laws and regulations, or as required by mandatory requirements of government agencies, regulatory authorities, or judicial bodies.

 

(II) Transfer

We generally will not transfer your personal information with third parties. According to laws, regulations, and business practices, if we need to transfer personal information due to mergers, divisions, dissolutions, or bankruptcy, we will inform you of the recipient's name or legal representative and contact information, and require the recipient to continue to be bound by this Privacy Policy and assume corresponding obligations and responsibilities. If the recipient changes the original purpose or method of processing, they must obtain your consent again in accordance with laws and regulations.

 

(III) Public Disclosure

We will not publicly disclose your personal information, except with your consent obtained in accordance with law. (IV) Exceptions to Obtaining Your Consent

In accordance with relevant laws and regulations, we may share, transfer, or publicly disclose your personal information without prior consent in the following circumstances:

1. Necessary for concluding or performing contracts in which you are a party, or necessary for implementing human resource management in accordance with legally established labor rules and regulations and legally signed collective contracts;

2. Necessary for fulfilling statutory duties or obligations;

3. Necessary for responding to public health emergencies or protecting the life, health, and property safety of natural persons in emergency situations;

4. Processing personal information within a reasonable scope for news reporting, public opinion supervision, or other actions in the public interest;

5. Processing personal information that you have voluntarily disclosed or that has already been legally disclosed within a reasonable scope in accordance with the Personal Information Protection Law;

6.Other circumstances stipulated by laws and administrative regulations.

 

IV. How We Store and Protect Your Personal Information

 

(I) Storage of Personal Information

1. In accordance with laws and regulations, personal information generated, collected, or obtained by us within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.

2. Unless otherwise stipulated by laws and administrative regulations, we will only store your personal information for the shortest time necessary to achieve the processing purpose. After the aforementioned storage time, we will delete or anonymize your personal information. If the retention period stipulated by laws and administrative regulations has not expired, or if deleting or anonymizing personal information is technically difficult to achieve, we will cease processing other than storage and taking necessary security protection measures.

 

(II) Measures to Protect Personal Information

1. We have adopted industry-standard security measures to protect your personal information and prevent unauthorized access, disclosure, use, modification, damage, or loss of data. We will take all reasonable and feasible measures to protect your personal information. For example, we will use encryption technology to ensure data confidentiality; we will use trusted protection mechanisms to prevent malicious attacks on data; and we will deploy access control mechanisms to ensure that only authorized personnel can access personal information.

2. Our Data Security Capabilities: We have implemented industry-standard security measures to protect the personal information you provide, and will do our utmost to prevent unauthorized access, disclosure, use, modification, damage, or loss of data. We will take all reasonable and feasible measures to protect your personal information.

3. The internet is not an absolutely secure environment, and we will do our best to ensure the security of any information you send to us.

4. After you cease using our website, we will cease collecting and using your information, unless otherwise stipulated by laws, regulations, or regulatory authorities. If we cease operations, we will promptly cease collecting your personal information, notify you of the cessation of operations individually or by public announcement, and delete or anonymize your personal information in our possession, unless otherwise stipulated by laws and regulations.

5. In the unfortunate event of a personal information security incident, we will, in accordance with legal requirements, promptly inform you of the relevant circumstances of the incident via email, letter, telephone, push notification, etc., or take reasonable and effective measures to issue a public announcement. At the same time, we will also report the handling of the personal information security incident in accordance with legal requirements.

 

V. Your Rights

 

In accordance with relevant laws and regulations of the People's Republic of China and other regulatory provisions, we guarantee your right to exercise the following rights regarding your personal information:

 

(I) Access and Inquiry of Your Personal Information
You have the right to access and inquire about your personal information, except as provided by laws and regulations. If you wish to access or inquire about personal information generated or submitted by you during your use of our website, please contact us using the contact information provided at the end of this Privacy Policy. We will provide this information to you to a reasonable extent, provided it does not require excessive effort from us, unless otherwise stipulated by laws and regulations.

 

(II) Correction and Update of Your Personal Information
When you discover errors in the personal information we process about you or need to update your personal information, you have the right to contact us using the contact information provided at the end of this Privacy Policy for correction or update.

 

(III) Deletion of Your Personal Information

You have the right to request the deletion of your personal information through the contact information provided at the end of this Privacy Policy under the following circumstances:

1. The processing purpose has been achieved, cannot be achieved, or is no longer necessary to achieve the processing purpose;

2. The website ceases operation, or the retention period has expired;

3. You withdraw your consent;

4. We process personal information in violation of laws, administrative regulations, or agreements;

5. Other circumstances stipulated by laws and administrative regulations.

If the retention period stipulated by laws and administrative regulations has not expired, or if deleting personal information is technically difficult to achieve, we will cease processing except for storage and taking necessary security protection measures.

 

(IV) Changing the Scope of Your Authorization and Withdrawing Your Consent

Each business function requires some basic personal information to be completed. You can grant or withdraw your consent to our collection and use of your personal information at any time.

You have the right to decide whether to continue authorizing us to collect, process, and use your personal information. If you need to revoke your authorization, you can contact us through the contact information provided at the end of this Privacy Policy. Upon cancellation of authorization, we will cease processing your corresponding personal information, and we will be unable to provide you with some or all functions and services.

However, your decision to cancel authorization will not affect our previous processing of your personal information based on that authorization. After the aforementioned storage period, we will delete or anonymize your personal information.

 

(V) Restraining Automated Decision-Making in Information Systems

We are not involved in using personal information for automated decision-making or targeted push notifications and personalized recommendations.

 

(VI) Transferring Your Personal Information

You can contact us through the contact information provided at the end of this Privacy Policy to request the transfer of your personal information. For personal information transfer requests that meet the following conditions, we will provide access to and retrieval of relevant personal information by other network data processors designated by you:

1. We can verify the true identity of the requester;

2. The requested transfer is personal information that you have consented to provide or that was collected based on a contract;

3. The transfer of personal information is technically feasible;

4. The transfer of personal information does not infringe upon the legitimate rights and interests of others.

If the number of requests to transfer personal information clearly exceeds a reasonable range, we may charge necessary fees based on the cost of transferring the personal information.

 

(VII) Account Cancellation
The website does not have account registration or login functions and does not involve account management, nor does it involve account cancellation. If you have any questions, please contact us using the contact information provided at the end of this Privacy Policy.

 

(VIII) Ensuring Your Personal Information Rights Are Responded To

If you need to exercise other legal rights to access, copy, supplement, or restrict the processing of your personal information, please contact us using the contact information provided at the end of this Privacy Policy.

To protect the security of your personal information, if you assert your legal rights to personal information with us, you may need to provide a written request or otherwise prove your identity. We have the right to process your request only after verifying your identity. Under normal circumstances, we will complete the verification and processing within 15 days.

We generally do not charge fees for your reasonable requests. However, for repeated requests that exceed reasonable limits, we will charge a certain cost fee as appropriate. We have the right to refuse requests that are unjustifiably repeated, require excessive technical means, pose a risk to the legitimate rights and interests of others, or are highly impractical.

If you are dissatisfied with our personal information protection and security or discover any problems, you can contact us through the contact information at the end of this Privacy Policy to file a complaint or report. Under normal circumstances, we will accept and process your complaint or report within 15 days. If the matter cannot be resolved through negotiation, you may apply for mediation to a mediation organization or submit it to a lawsuit in the people's court with jurisdiction in our location.

 

VI. Statement of Responsibility to Third Parties

 

Please note that the third-party websites you visit and the services provided by third parties (if any) that you access through us are subject to their own privacy policies, and this Privacy Policy does not apply. When you visit third-party websites or use third-party services, we recommend that you review and understand their privacy policies. If you find that these third-party websites or services pose a risk, we recommend that you terminate the relevant operations to protect your legitimate rights and interests.

 

VII. Agreement on Personal Information of Minors

 

Our website does not provide services to minors. If a minor or their parents or other guardians discover that we have collected and used the minor's personal information, please contact us as soon as possible using the contact information stated at the end of this Privacy Policy. We will verify the information as soon as possible and delete or anonymize it after verification, unless otherwise stipulated by laws and regulations.

 

VIII. How This Privacy Policy is Updated

 

1. In accordance with national laws and regulations and the needs of providing functions and services and business operations, we may revise this Privacy Policy in part or in whole. The revised content will be notified to you through one or more reasonable means, such as announcements on our official website. In particular, for significant changes, we will also provide pop-up windows or other more prominent notices. If your consent is required again by law, we will seek your consent.

2. Significant changes referred to in this Privacy Policy include, but are not limited to:

(1) Our name and contact information;

(2) The purpose and method of processing personal information, the types of personal information processed, and the retention period;

(3) The manner and procedures for you to exercise your legal rights;

(4) Other matters that should be notified as required by laws and administrative regulations.

3. You have the right to choose whether to continue authorizing us to collect, process, and use your personal information. Please make your choice based on a full understanding of our revised Privacy Policy. If you do not agree to the revised Privacy Policy, you have the right and should immediately stop using our functions and services.

 

IX. How to Contact Us

 

If you have any questions, comments, or suggestions regarding the content of this Privacy Policy, you can contact us through the following methods:

Our full name: Shandong Luyang Energy-Saving Materials Co., Ltd.; Registered address: No. 11, Yihe Road, Nanma Subdistrict Office, Yiyuan County, Zibo City, Shandong Province; Contact number: National unified service hotline 4000007707.

Generally, we will accept and process your questions, comments, or suggestions within 15 days. If you are not satisfied with our response, especially if our handling of your personal information has infringed upon your legitimate rights and interests, you may file a complaint with the Cyberspace Administration or other regulatory authorities, or submit a lawsuit to the people's court with jurisdiction in our location.